Once Gary Furlong, mediator, said in his book, "One of the core issues in conflict resolution between parties is the issue of trust".
It is always challenging to close a deal if there is no trust between parties. Participants had an opportunity to learn about the role of trust in the negotiation process as well as to get useful practical advice on this topic.
Together with our speaker we discussed:
Galyna Yeromenko, CEO, Ukrainian Mediation Center (KMBS).
Galyna is accredited by CEDR (UK) as a mediator and mediator trainer. She is also business mediator at Academy of The Chamber of Industry and Commerce for Munich.