AmCham Business School Session "Trust as a Part of the Negotiation Process"


Once Gary Furlong, mediator, said in his book, "One of the core issues in conflict resolution between parties is the issue of trust".

It is always challenging to close a deal if there is no trust between parties. Participants had an opportunity to learn about the role of trust in the negotiation process as well as to get useful practical advice on this topic.

Together with our speaker we discussed:

  • Why does the trust get destroyed and who is to blame for it?
  • To believe or not to believe: how to make the right choice?
  • Components of trust
  • Types of trust
  • Do you work with someone you don't trust?



Galyna Yeromenko, CEO, Ukrainian Mediation Center (KMBS).

Galyna is accredited by CEDR (UK) as a mediator and mediator trainer. She is also business mediator at Academy of The Chamber of Industry and Commerce for Munich.


AmCham Business School – The Art of Negotiation is held jointly with ADER HABERKyiv Mohyla Business School and Ukrainian Mediation Center.